We run the dark store and the riders behind ten-minute delivery: 42,000 SKUs on the shelf, 45 pickers across three shifts keeping the floor staffed around the clock, and a rider dispatched before the pack is taped shut. Ten minutes is not a marketing promise here — it is the operating specification the store is built to.
Ten-minute delivery fails in the middle, not at the ends. The app is fast and the rider is willing — what breaks is a picker walking the length of the store for the fourth item, or a shelf that says four and holds two. So we run the whole floor, not just the last leg.
Layout, planogram, inventory accuracy, cold chain and replenishment — run end to end, so the picker’s walk is short and the shelf is never wrong.
Three shifts keep the floor staffed 24 hours. Pick paths are sequenced by shelf position, not order arrival, which is how three minutes stays three minutes at peak.
Riders are dispatched before packing finishes, and batched only when the drop points genuinely line up — so the seven-minute leg holds through rain and rush hour.
The order drops onto the floor tablet and is assigned to the picker closest to the first item’s aisle.
One walk, sequenced by shelf position. Ambient, chilled and frozen are collected in the order the route passes them.
Bagged, weight-checked and sealed. The rider is already assigned and moving toward the counter.
A hyperlocal leg inside the store’s catchment — typically under 2 km, routed on live traffic.
Delivered at the door and closed off in the app. The clock stops when the customer has it, not when the rider arrives.
A dark store is a warehouse shaped like a supermarket. Nobody browses it, so the layout answers to one question only: how few steps does it take to collect a basket.
