The termsyou agree to.

These Terms and Conditions govern every consignment entrusted to BYWAY and every use of this website. Please read them before you book. Section A applies to all our services; the Schedules add terms specific to the service you take.

1. Who these terms are between

These Terms and Conditions ("Terms") are between BYWAY Networks Private Limited, a company incorporated in India under the Companies Act, 2013 (CIN U72900GJ2019PTC110163) ("BYWAY", "we", "us" or "our"), whose principal place of business is at 917, North Plaza, Visat–Gandhinagar Road, Motera, Ahmedabad, Gujarat 380005, India, and the person or entity who books a Service, entrusts goods to us or uses this website ("you", "Customer", "Consignor" or "Sender", as the context requires).

2. Acceptance

By booking a Service, entrusting a consignment to us, signing a quotation, issuing a purchase order, or continuing to use this website, you accept these Terms and they become binding on you and on us.

If you do not accept these Terms, do not book a Service, do not entrust goods to us, and discontinue use of this website and of any application we provide.

Each time you send a consignment through us, you confirm your acceptance of the Terms then in force.

Where you enter into a separate written agreement with us, that agreement prevails over these Terms to the extent of any inconsistency. In all other respects these Terms continue to apply.

If you accept these Terms on behalf of a company, firm or other entity, you warrant that you are authorised to bind that entity.

3. Definitions

• "Consignment" means the goods tendered to us for carriage, storage, handling or delivery under a single booking.
• "Consignee" means the person to whom a Consignment is to be delivered.
• "Consignment Note" or "Goods Receipt" means the document we issue on acceptance of a Consignment, in accordance with the Carriage by Road Act, 2007 and the rules made under it.
• "Goods Forwarding Note" means the declaration of particulars you give us when booking.
• "Quotation" means a written proposal from us setting out the charges and any specific terms for a Service.
• "Restricted Items" means the items listed in clause 8.
• "Services" means the services described in clause 4.
• "Working Day" means Monday to Saturday, excluding public holidays in Gujarat.

SECTION A — GENERAL TERMS

4. The Services

We provide the following Services, each subject to the general terms in Section A and to its Schedule:

• Multimodal container transport across road, rail and sea (Schedule A);
• E-commerce logistics across first mile, mid mile and last mile (Schedule B);
• Warehousing and build-to-suit development (Schedule C);
• Enterprise full-load road transportation (Schedule D);
• Quick commerce and dark store operations (Schedule E);
• Goods transport by road (Schedule F);
• All India courier services (Schedule G); and
• Packers and movers services (Schedule H).

We may provide a Service ourselves or through transporters, carriers, rail and shipping operators, warehouse operators, delivery partners or other subcontractors. We remain responsible to you for the Services to the extent set out in these Terms.

We may refuse any booking, in whole or in part, without giving a reason.

5. Booking and documentation

You must give us complete and accurate particulars at the time of booking, including the nature, quantity, weight, dimensions, packaging and declared value of the goods, the pickup and delivery addresses, and the name and contact number of the Consignee. Those particulars constitute the Goods Forwarding Note.

On receipt of the Goods Forwarding Note we will issue a Consignment Note. The Consignment Note, together with these Terms and any Quotation, records the contract between us.

All Consignments are accepted on a said-to-contain basis. We have the right, but no obligation, to inspect or verify the contents of a Consignment. We are entitled to rely on your declaration.

You cannot change the delivery address once the Consignment has left the point of origin.

Where we issue a Quotation, it may be withdrawn or revised by us at any time before you accept it. Once accepted, the Quotation is binding. A Quotation is based on the particulars you give us; if those particulars are incorrect or incomplete, we may adjust our charges accordingly.

6. Your obligations and warranties

You warrant and undertake that:

• you own the goods in the Consignment, or lawfully possess or control them, and are authorised to deal with them as contemplated by these Terms;
• the description and declared value of the Consignment are true, fair, correct and complete;
• the Consignment contains no Restricted Items;
• the goods are packed in accordance with clause 7;
• you will comply with all applicable laws, rules and regulations relating to the goods and their movement, including export, import and licensing requirements; and
• you will not use the Services for any unlawful purpose.

You must ensure that adequate access is available at the pickup and delivery locations for our vehicles and personnel.

You must not load, or permit to be loaded, weight or volume in excess of what was declared at booking. We may refuse to carry goods that exceed the declared weight or dimensions.

7. Packaging

Packaging the goods appropriately is your responsibility. Goods must be packed so as to withstand ordinary handling in transit.

• Cover the goods completely and secure the ends with tape.
• Wrap fragile items in bubble wrap, protecting corners and edges.
• Use stretch wrap for items that may shift.
• Fill voids in boxes with cushioning material so contents do not move.
• Seal with pressure-sensitive packing tape or water-activated tape. Do not use string in place of tape.
• Do not reuse damaged or old boxes, and remove old labels and barcodes.

Sending fragile or high-risk items is at your own risk. We are not liable for damage caused by inadequate or defective packaging.

8. Restricted and prohibited items

You must not tender, and we do not carry, any of the following ("Restricted Items"):

• pornographic material;
• dry ice used for packaging or temperature control;
• human corpses, organs or body parts;
• flammable items such as firecrackers, oil cans, adhesives and paint cans, and explosives including arms, ammunition, fireworks, flares, gunpowder and airbag inflators;
• fire extinguishers;
• alcohol, tobacco, prescription medicines, drugs, contraband, narcotic or psychotropic substances, poisonous, toxic or infectious items;
• corrosive items such as acids and chemicals;
• radioactive material;
• highly perishable food items;
• expensive electronics including mobile phones, tablets, laptops and smart watches;
• livestock, pets and animals;
• non-packaged perishables;
• platinum, gold, silver, jewellery, gems and precious or semi-precious metals or stones in any form;
• gambling devices and lottery tickets; and
• diagnostic specimens, hazardous waste and bio-medical waste.

You must also not tender secure documents or articles, including educational certificates, passports, Aadhaar cards, bank statements, credit or debit cards, cheques, currency or securities ("Restricted Documents"). We are not licensed to carry Restricted Documents and accept no liability in respect of them.

This list may be updated from time to time at the address where these Terms are published or by notice to you.

If you tender Restricted Items or Restricted Documents, whether by misdeclaration or otherwise, we may refuse or abandon carriage, hand the goods to the authorities and report the matter to law enforcement. We operate a zero-tolerance policy towards misuse of our Services. You will indemnify us in full against any resulting loss, damage, cost, expense, penalty, fine or liability.

If, during transit, the police or any other law enforcement or regulatory authority requires the Consignment to be displayed for verification, our personnel will comply.

9. Delivery

Any time of arrival or delivery quoted at booking is an estimate only. We give no commitment as to time-bound completion, and we are not liable for loss arising from delay.

Consignments are delivered to the address you give us, but not necessarily to the named Consignee personally. Where an address has a central receiving area, delivery to that area completes delivery. We do not deliver to post office boxes. Unless expressly agreed in a Quotation, we do not provide doorstep delivery for goods transport services.

The Consignee must be available at the delivery address at the time notified. If the Consignee is unavailable or refuses delivery, we will contact you. If you are also unavailable, we may return the Consignment to the pickup location, hold it at the delivery location, or otherwise deal with it in any manner we reasonably consider practical.

If a return to origin is refused or you cannot be reached, or if a Consignment remains undelivered for more than forty-eight hours from the date it was first tendered for delivery, we may charge demurrage, storage and incidental charges at the rates we set from time to time.

If a Consignment is not received or claimed within seven days from the date it was first tendered for delivery, we may sell or otherwise dispose of the goods and apply the proceeds towards the sums owed to us, without further notice to you.

10. Charges, taxes and payment

Our charges are those set out in the Quotation or otherwise agreed, and are exclusive of taxes unless stated otherwise.

You are responsible for all statutory taxes, duties, fees, cesses and charges applicable to the Services, which will form part of our invoice.

Unless the Quotation says otherwise, payment is due within the credit period stated on the invoice or, where no period is stated, within fifteen days of the invoice date. For packers and movers services, payment is due before packing or dispatch.

We may charge interest at eighteen per cent per annum, calculated daily, on any amount not paid when due, from the due date until payment is received. This is without prejudice to any other remedy available to us.

You may not withhold or set off any amount against sums owed to us.

If you have opted for cash on delivery, you must pay the full amount shown at the time of completion to the delivery partner. Payment to the delivery partner is treated as payment to us. We are not liable for any additional amount, including a tip, that you choose to pay. If payment is not made or is short, we may levy additional charges, suspend your account and take legal action to recover the amount due.

All cancellations made after a vehicle or driver has been allocated may attract a cancellation fee in accordance with our policy in force at the time, which will be communicated to you at the point of cancellation.

11. Goods and Services Tax and e-way bills

Where you are registered under the Goods and Services Tax laws, you must notify us of your GSTIN and of any subsequent change in its status before the Service begins.

We are a goods transport agency under the Central Goods and Services Tax Act, 2017 and have opted for tax on a reverse charge basis for transportation services rendered to GST-registered customers. Where you are registered, you are liable to pay GST under the reverse charge mechanism on the invoices we raise. We will report the relevant details on the GST portal so that you can discharge that liability within the statutory due dates.

You are responsible for preparing and generating the e-way bill, including Part A and Part B, and for ensuring that its particulars, including the vehicle details, are accurate. You must give a copy to the driver at the start of the trip. If the vehicle breaks down or the delivery is delayed, you must update Part B promptly and give the driver a copy.

If you fail to do so, you are solely liable for the consequences of that non-compliance. We are not responsible for the actions of any authority arising from a misdeclaration, and you must deal directly with the tax and statutory authorities in respect of any notice concerning an e-way bill.

12. Claims

Any claim for loss of or damage to goods must be made in writing within twenty-four hours of delivery, or of the shipment status changing to delivered, and sent to jay@byway.tech.

Your claim must include photographs of the damaged goods and, for packers and movers services, of the damaged packaging, together with a description of the damage. We may also require the GST invoice for the affected goods, which must be provided within forty-eight hours of the claim being registered.

No liability for damage will be accepted unless we have been given a reasonable opportunity to inspect the damage before the goods are repaired, altered or disposed of.

When claiming a refund you must establish your identity as the original Consignor or Customer. If we cannot validate your identity, the claim will not be processed.

We may ask you for further information needed to process compensation, including images and the bank details to which any compensation should be credited. If that information is not provided within two Working Days of our first written request, we are not obliged to pay compensation.

Eligible refunds are processed within seven to ten Working Days of our accepting the claim and receiving complete documentation, except where a delay is not attributable to us.

13. Limits on our liability

Our liability for loss of or damage to goods, where directly attributable to us or our agents, is limited to the freight amount paid, and in any event shall not exceed the lower of the value of the goods and the following limits:

• goods transport by two-wheeler: INR 1,500;
• goods transport by truck: INR 5,000;
• packers and movers, single-layer packaging: INR 1,500;
• packers and movers, multi-layer packaging: INR 5,000;
• all India courier: the limits set out in Schedule G.

Our aggregate liability arising out of or in connection with a Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the charges paid by you for that Service.

We are not liable in any circumstances for indirect, incidental, consequential, special, punitive or exemplary loss or damage, nor for loss of income, profit, revenue, interest, contract, business, goodwill or anticipated saving, however arising.

We are not liable for loss or damage arising from:

• inadequate or defective packaging by you;
• your act or omission, or that of anyone acting on your behalf, including a failure to declare or a false declaration of value;
• the natural deterioration of the goods;
• any Restricted Item or Restricted Document;
• mis-delivery or non-delivery caused by an incorrect or incomplete address supplied by you; or
• the refusal of the Consignee to accept delivery or to pay applicable charges.

No director, officer, employee, agent, contractor, channel partner or driver partner of BYWAY shall be personally liable to you for any claim arising out of the Services, and you undertake not to bring any such claim. If such a claim is nevertheless brought, you will indemnify us against its consequences. Each of those persons may rely on this clause.

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

14. Reverse and void liability

If goods are misdeclared, including where they are already damaged, are capable of damaging other goods in carriage, or are illegal, you are liable for all resulting damage, including consequential and third-party damage.

If goods are misdeclared, we have no liability for any claim for compensation, for logistics-related costs or charges, for the declared value of the goods, or for any statutory or legal responsibility attaching to those goods.

15. Insurance

Transit insurance is not included in our charges unless a Quotation expressly says so.

You may, and we recommend that you do, arrange insurance covering the goods from the point of origin to the final destination at your own cost.

For goods valued above INR 1,500 in the case of two-wheeler delivery, or above INR 5,000 in the case of three- or four-wheeler delivery, you must obtain such insurance.

Where you have opted for third-party insurance at the time of booking, claims are handled by, and are the sole responsibility of, the third-party insurer and not of BYWAY.

16. Lien

We have a general and particular lien over all goods and documents in our possession or control in respect of any sum due to us from you, whether relating to those goods or not.

The existence of a lien does not relieve you of liability for charges. If a lien is not discharged within one month, we may sell or otherwise dispose of the goods subject to the lien and apply the proceeds towards the sums due to us, without further notice.

17. Force majeure

We are not liable for any delay in pickup, mis-delivery, non-delivery, loss or damage caused by an event beyond our reasonable control, including an act of God, war, epidemic, pandemic, acts of a public enemy, strike, embargo, local dispute, riot, civil commotion, political or other disturbance, accidental fire, accident to the carrying vehicle, arrest, restraint or seizure under legal process, any order, restriction or prohibition imposed by a governmental authority, explosion, cyber-attack, or failure of public infrastructure.

If a force majeure event continues for more than thirty days, either party may terminate the affected booking by written notice, without liability other than for charges already incurred.

18. Indemnity

You will indemnify, defend and hold harmless BYWAY, its subcontractors, agents and their respective directors, officers and employees against all loss, damage, cost, expense, penalty, fine, claim and liability of any nature arising out of or in connection with:

• your breach of these Terms or of any applicable law;
• any inaccuracy in the particulars or declaration you provide;
• the tender of any Restricted Item or Restricted Document;
• any claim by a Consignee or other third party attributable to your act or omission; and
• any failure by you to comply with your e-way bill or tax obligations.

19. Suspension and termination

We may suspend or terminate your access to the Services, in whole or in part, at any time and without prior notice, where:

• you are in breach of these Terms or of applicable law;
• any sum is overdue;
• we reasonably suspect fraud, misdeclaration or misuse of the Services;
• there is a security risk; or
• continuing to provide the Services would expose us to legal or regulatory risk.

We may restore access at our discretion. Suspension or termination does not affect any right or liability that has already accrued.

20. Confidentiality

Each party will keep confidential all non-public information about the other that it receives in connection with the Services, will use it only for the purposes of the Services, and will not disclose it except to those of its personnel and advisers who need to know it, or where disclosure is required by law.

This obligation continues for three years after the last Service is performed.

21. Data protection

Each party will comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them in relation to personal data handled in connection with the Services.

Where you give us personal data about a Consignee or any other individual, you confirm that you are entitled to do so and that the individual has been given the necessary notice.

We will use the details of the Consignor and Consignee to provide delivery updates by SMS, push notification, WhatsApp, email or telephone, to obtain feedback about the Service, and for internal analysis and service improvement. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

22. Intellectual property and use of this website

All content on this website — including text, graphics, illustrations, animations, logos, the BYWAY and byway names and marks, and the underlying code — is owned by or licensed to BYWAY and is protected by intellectual property law.

You may view and print pages for your own business purposes. You may not copy, reproduce, republish, frame, sell, licence or create derivative works from any part of this website without our prior written consent, nor use any automated system to extract data from it.

Third-party names and logos shown on this website are the property of their respective owners and are displayed with permission. Their display does not imply any endorsement.

This website is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error free, and we may change, suspend or withdraw any part of it without notice.

23. Compliance and anti-bribery

Each party will comply with all applicable laws relating to anti-bribery, anti-corruption, anti-money laundering, sanctions and modern slavery, including the Prevention of Corruption Act, 1988 and the Prevention of Money Laundering Act, 2002.

Neither party will offer, give, request or accept any improper financial or other advantage in connection with the Services.

24. Subcontracting and assignment

We may subcontract the performance of any Service, and may assign or transfer our rights and obligations under these Terms to any group company or to a purchaser of our business.

You may not assign or transfer your rights or obligations without our prior written consent.

25. Notices

Notices to us must be in writing and sent to jay@byway.tech or delivered to our registered address. Notices to you will be sent to the email address, postal address or mobile number you gave us at booking.

A notice sent by email is deemed received on the next Working Day after it is sent, unless a delivery failure is received.

26. Governing law and dispute resolution

These Terms are governed by the laws of India.

Subject to the mediation provision below, the courts at Ahmedabad, Gujarat have exclusive jurisdiction over any matter arising out of or in connection with these Terms.

Any dispute between us and you, or anyone claiming through or on behalf of you, which cannot be settled amicably within thirty days of the dispute arising, may be referred to mediation in accordance with the Gujarat Civil Procedure (Mediation) Rules before the Gujarat Mediation Centre. A neutral mediator will be appointed by that institution. Both parties will keep the mediation confidential and will not disclose it to any person unless required to do so by law.

No claim may be brought against us more than one year after the date on which the cause of action arose.

27. General

• Amendments. We may vary these Terms at any time by publishing the revised version on this website. You are responsible for checking them. Continued use of the Services after a change amounts to acceptance of the revised Terms. The Terms in force at the time of a booking govern that booking.
• Entire agreement. These Terms, together with any Quotation and our Privacy Policy, constitute the entire agreement between us and supersede all prior discussions and representations.
• Severability. If any provision is held to be invalid or unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions will continue in full force.
• Waiver. A failure or delay in enforcing any provision is not a waiver of it, and no single or partial exercise of a right prevents its further exercise.
• No partnership. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us.
• Survival. Clauses concerning claims, liability, indemnity, confidentiality, intellectual property, governing law and this clause survive termination.
• Language. These Terms are made in English, which is the governing language of the contract.
• Electronic acceptance. These Terms constitute an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.
• Enterprise API customers. Customers who access our Services through an API integration are subject to these Terms in the same way as all other customers.

SECTION B — SERVICE SCHEDULES

Schedule A — Multimodal container transport

The container is stuffed at your premises under your supervision and sealed once. The seal number is recorded on the Consignment Note.

Between modes, the container is transferred as a sealed unit by crane. We do not open, destuff or re-handle the cargo in transit.

You are responsible for stuffing, securing and weight distribution within the container, and for declaring the verified gross mass where required.

Rail and vessel movements run to published schedules and are subject to slot and space availability. A multimodal movement takes longer than an equivalent all-road movement. Transit times are estimates and are not guaranteed.

We are not liable for delay, detention, demurrage or additional charges levied by a rail operator, shipping line, port or container terminal where those arise from the acts of an authority, from congestion, or from a change in schedule outside our control. Such charges are payable by you.

Where the seal at destination does not match the seal recorded at origin, that must be noted at the time of delivery. A claim for shortage or pilferage will not be entertained where the seal was intact on arrival.

Schedule B — E-commerce logistics

This Schedule applies to first mile pickup, mid mile line haul and last mile delivery services provided to e-commerce marketplaces, brands, sellers and aggregators.

Pickup and delivery service levels are those agreed in the Quotation or service agreement. Where none are agreed, no service level applies.

You are responsible for the accuracy of the shipment manifest, including the address, contact number and declared value of each shipment.

Where cash on delivery is enabled, amounts collected will be remitted to you on the cycle agreed in the Quotation, net of our charges. We are not liable for any amount a Consignee fails to pay.

Reattempts, returns to origin and undelivered shipments are handled in accordance with the agreed process. Storage beyond the agreed period attracts demurrage charges.

Where we handle shipments as your service provider, you remain the Data Fiduciary in respect of Consignee personal data, and we process it on your instructions.

Schedule C — Warehousing and build-to-suit

Warehousing and build-to-suit development is provided under a separate written agreement covering the land, the specification, the construction programme and the lease. This Schedule applies only until that agreement is signed.

Any specification, layout, column grid, clear height, dock count, floor loading or programme we share before the agreement is signed is indicative and subject to survey, statutory approvals and final design.

We do not warrant any date for handover or first dispatch until it is recorded in the signed agreement.

Statutory approvals, land use permissions and utility connections are subject to the decisions of the relevant authorities. We are not liable for delay caused by an authority.

Goods stored in a facility we operate are held at your risk unless we have expressly agreed in writing to insure them.

Schedule D — Enterprise full load

We carry full loads only. We do not consolidate your goods with those of any other customer, and we do not accept part loads.

Vehicles are provided on a fixed contractual basis or on a retail order basis, as recorded in the Quotation.

Under a fixed contractual arrangement, the vehicle, driver, fuel and running cost are included in the rate, billed on a kilometre or time basis as agreed. Detention beyond the free time stated in the Quotation attracts additional charges.

Under a retail order arrangement, a vehicle is allocated against a specific order at the rate quoted for that order. No minimum volume is committed by either party.

You must not load beyond the permissible laden weight of the vehicle. Any penalty for overloading is payable by you.

Toll, parking, entry tax, octroi, mathadi, labour union charges and state permits are payable by you unless the Quotation says otherwise.

Schedule E — Quick commerce and dark store operations

Dark store operations and rider services are provided under a separate written agreement recording the site, the assortment, the staffing, the service levels and the charges.

Any pick, pack or delivery time we quote — including a ten-minute promise — is a target based on normal operating conditions and an agreed catchment. It is not a guarantee, and no liability arises from a failure to meet it.

You are responsible for the assortment, for the accuracy of your inventory records at handover, and for compliance with all food safety, drug, packaging and labelling law applicable to the goods stocked.

Stock shrinkage allowances, if any, are those recorded in the agreement.

Schedule F — Goods transport by road

Goods transport may be undertaken by two-wheeler, three-wheeler or four-wheeler.

Clauses 5 to 19 apply in full to this Service.

Where you opt for loading or unloading assistance ("Load Assist"), the following apply:

• Load Assist is charged for and forms part of the composite Service.
• You must be present, or must authorise someone to be present, when Load Assist is provided.
• Packaging, assembly, disassembly, dismantling and rope pulling are not included.
• Technical assistance is not included. If a machine, appliance or electronic device needs manufacturer support to lock, unlock or dismantle, you must arrange it.
• Goods heavier than fifty kilograms, or which cannot be lifted by two persons, cannot be moved under this Service. Examples include king or queen size cots, large wardrobes, five-seater sofas and other items longer than seven feet.

Load Assist may not be available in every territory or for every order.

Schedule G — All India courier services

All India courier services may be provided by us or in association with third-party service providers. Where a third party is engaged, you acknowledge that you have read and accepted that provider's terms.

Items must be packed in carton boxes sealed with proper packaging tape. Documents must be packed in sealed envelopes. Do not use low-quality adhesive tape, kraft paper tape, cellophane, masking tape, string or springs.

Only one box or envelope is permitted per air waybill number.

Items deemed unfit for air movement may not be booked for delivery by air.

If the actual weight of a parcel exceeds the weight declared at booking, we may contact you to collect the difference. If we do not hear from you, or the balance is not paid within thirty-six hours of the payment link being sent, we may return the parcel. Our decision in this regard is final.

You may authorise us to leave a parcel at the delivery address without obtaining a signature, or to deliver it into a letterbox or locker. Where you do, we will provide proof of delivery on request and will not be liable for any subsequent loss or damage.

All refund concerns must be raised within twenty-four hours of delivery, or of the shipment status changing to delivered. Invoices for lost or damaged items must be provided within forty-eight hours of the claim being registered.

Our maximum liability for courier shipments is the lower of the value declared at booking and the amount shown below:

• External or in-transit damage, loss, or wrong article delivered, where an invoice is available: INR 5,000
• External or in-transit damage, loss, or wrong article delivered, where no invoice is available: INR 2,500
• Internal damage or missing article, where an invoice is available: INR 2,500
• Internal damage or missing article, where no invoice is available: INR 500
• External damage or wrong article delivered which has been OTP verified: no claim will be entertained
• Articles which form part of the Restricted Items: no claim will be entertained

Where the categories above overlap, the lower limit applies.

Schedule H — Packers and movers services

Packers and movers services are rendered in association with third-party vendors.

In this Schedule:

• "Article" means each separate item carried or moved by us. Where two or more objects are packed together in one carton, those items together count as one Article.
• "Goods" means the things in relation to which the Service is provided, but excludes coins, cash, bank notes, cheques, money orders, postal orders, national savings certificates, premium bonds, travel tickets, passports, securities, manuscripts, documents of any description, jewellery, perishable goods, and hazardous materials such as crackers, explosives, chemicals, filled gas cylinders, battery acid, inflammable oils including diesel, petrol, kerosene and gasoline, narcotics, contraband and other items prohibited by law.
• "Packing Material" means film roll, bubble wrap, foam sheet, carton box, corrugated box or any other material used to pack the Goods.
• "Peak Days" means any day between the 28th of a calendar month and the 3rd of the following month, weekends, national holidays and auspicious days.

Subject to the Quotation, we will collect the Goods from the location you designate, pack them by single-layer or multi-layer packing as agreed, and transport them to the location you designate.

Services are provided between 06:00 and 18:00, Monday to Friday, excluding public holidays. We do not normally work on Saturdays, Sundays, Peak Days or public holidays unless agreed and a surcharge is paid. Where the Service is not completed within normal working hours on the quoted dates, we may, at your request, continue beyond normal hours for a surcharge, or continue on later dates at an extra charge agreed with you.

We decide how the Service is to be provided, and may vary that decision.

Our charges do not include: split or multiple pickups or deliveries; plant removal from the ground or crating not mentioned in the Quotation; long-carry, society, elevator or parking charges; vehicle detention; storage in transit; government taxes, octroi, mathadi, toll, entry tax or labour union charges; collection or delivery above the second floor where no service lift is provided; and special handling for items that cannot be moved through an elevator.

We select the Packing Material. If you do not return it on the day of delivery, you will be charged INR 70 per carton.

As soon as practical after receiving the Goods we will give you a list of items packed. The list does not specify the contents of a closed container and does not confirm the state or condition of the Goods. You must check and validate the list.

You must ensure a representative is present at both packing and drop-off to review and validate the list of items, and must not obstruct or unnecessarily hurry the process.

If you cancel or terminate before the Service is fully performed, you are liable for the cancellation or early termination charge stated in the Quotation.

During transit we may open and display any item where required to do so by law enforcement or police authorities.

Neither we nor our affiliates promote any form of gambling or betting.

Any claim in our advertising that shifting is completed without damage reflects a record of damage-free orders. It is not a warranty that no damage will occur, although we endeavour to achieve that outcome.